FAQs
- Most prescriptions are valid for one to two years from the date of your eye examination. Check the expiration date on your prescription or consult your eye care provider.
- No, contact lens prescriptions differ from glasses prescriptions. You’ll need a specific prescription for glasses. The eye examination for glasses is different to the examination for contact lenses.
- The Pupillary distance is the distance between the centers of the pupils. It is measured when looking in the distance, at a computer or when reading.
- Your Optometrist or Opticians can professionally and accurately measure this.
- You can use a ruler and a mirror or ask someone to help you measure the distance between the centers of your pupils. Some websites also offer online PD measurement tools.
- Options include single vision, bifocal, and progressive lenses (varifocals).
- Lenses can have various coatings like anti-reflective, blue light blocking (used for display screen use such as phones, tablets and monitors) and photochromic lenses (e.g. change colour in sunlight).
- Lenses can be tinted.
- Lenses can be thinned.
- Yes, many online retailers offer virtual try-on tools using your webcam or uploaded photos.
- Use the measurements from a pair of glasses you already own or refer to size guides provided by the retailer. Common measurements include lens width, bridge width, and temple length.
- These are usually displayed on one of the sides or on the bridge of your glasses.
- See our size guide for more help. Here frames are categorised as small, medium or large. The larger the frame the bigger the lens, bridge and side length.
- Smart Eyecare offers a return or exchange policy within a certain period, typically 7 days. Check our specific terms and conditions within our footer.
- Yes, designer glasses often come with a manufacturer’s warranty against defects. The duration and terms can vary by brand. It is usually 12months.
- Delivery times vary, but it typically takes 1-2 weeks. Custom or prescription lenses may take longer.
- The time varies depending on if a frame and or lenses are in stock, if customisations have been ordered. An order may have to be remade if it doesn’t pass our rigorous quality control.
- Smart Eyecare accepts health insurance or eyecare vouchers. Check with your insurance provider or company how to claim your eyecare vouchers or costs for your glasses.
- We will provide you with a receipt.
- Consult your health insurance policy and or your work-based eyecare scheme for more information.
- Smart eyecare has many help and advice guides that recommend frame shapes based on your face shape.
- Personalised recommendations can be made by virtual consultations or in practice visits.
- Book and appointment or visit our practice. Some services will have a charge. See our terms and conditions.
- Anti-reflection, clear, coatings minimize light reflections on your lenses.
- Hard coated lenses are also clear coating that hardens the lens and protects again scratches. Note, it is not scratch proof coating.
- A blue Light coating has a slight bluish tinge to the lens. They reduce the number of blue lights, (from screens for example), that enter the eyes.
- High-index lenses are thinner and lighter, making them more comfortable for higher prescriptions. They can be worth the investment for better aesthetics and comfort from light weight lenses.
- Use a microfiber cloth and lens cleaner for daily cleaning. Avoid using paper products or harsh chemicals. Store them in a protective case when not in use.
- Contact customer service immediately. Smart Eyecare will offer a replacement for your new order, if the glasses are damaged or do not match your order.
- Read our full terms and conditions.
Reglaze FAQs
- Reglazing refers to replacing the lenses in your existing frames with new prescription lenses. This can be a cost-effective way to update your vision correction without buying new frames.
- Yes, Smart Eyecare can reglaze a wide variety of frames, including metal, plastic, and designer frames.
- Yes, Smart Eyecare can reglaze a wide variety of frames, including metal, plastic, and designer frames.
- Read our disclaimer policy of reglazing frames.
- You’ll need to provide your current prescription, pupillary distance (PD), and the type of lenses you want. Our Dispensing Optometrists will also ask for details about your frames to ensure they can accommodate your requirement.
- Some frames are not strong enough to reglaze.
- Some frames may break during a reglazing process. See our Terms and Conditions for more details.
- We will provide shipping instructions and offer a shipping label. Carefully pack your frames to avoid damage during transit.
- Images are taken and sent to the frame received.
- The process typically takes 1-2 weeks from when the retailer receives your frames. Custom or complex prescriptions might take longer.
- Options include single vision, bifocal, progressive lenses, and various coatings such as anti-reflective, blue light blocking, and photochromic lenses.
- While rare, damage can occur. We have policies in place to cover such incidents. Please read our warranty and damage policies before sending in your frames.
- They can be found in the reglaze section of help and advice.
- Contact customer service immediately.
- Every order will undergo rigorous quality control and only sent if it fulfills the tolerance of accuracy according to your prescription input or send.
- We are not responsible for errors in your prescription produced by your prescribing Optometrist or Optician.
- Yes, Smart Eyecare offer warranties on their lenses, for a certain period, typically ranging from 6 months to a year.
- These warranties are backed by the manufacturers. Their terms and conditions will apply.
- Yes, you can request specialty lenses such as polarized, tinted, or transition lenses. Be sure to specify your needs when placing the order.
- Our easy-to-use platform, helpful guides and customer support will assist you.
- Measure your PD at home using a ruler and mirror or use an online tool.
- Your Opticians or Optometrist can ensure accurate PD measurement is crucial for proper lens alignment.
- You can visit our store for this measurement too. There may be a cost associated with this. See our Help and Advice section for a guide on measuring PD.
- Costs vary depending on the type of lenses and coatings you choose. Basic single vision lenses are usually less expensive, while progressive or specialty lenses cost more.
- Use a sturdy box and plenty of padding to protect your frames. Secure them in a hard case if possible and follow the Smart Eyecare shipping instructions.
- This instruction is in the help and advice section and the Shipping section.
- Yes, Smart Eyecare provides tracking information for both sending your frames to them and the return shipment of your reglazed glasses.
- In some cases, your glasses can be collected via an in-store appointment. See our contact information and location details.
- Contact customer service immediately.
- We will send you images of your finished product on shipping.
- Liability against loss or damage may be attributed to the postal service. Further detail can be found in our shipping section.