1. Introduction
These Terms govern your use of our Site and the purchase of products and services through our e-commerce platform.
1.2 By accessing our Site, you agree to these Terms in full. If you do not accept these Terms, you must not use our Site.
1.3 We reserve the right to modify these Terms at any time. Your continued use of the Site following any changes will constitute your acceptance of such changes.
2. Eligibility
To use our services and purchase products, you must be at least 18 years old and capable of forming a legally binding contract.
2.2 By placing an order, you confirm that you are legally capable of entering into binding contracts and that you meet the minimum age requirement.
3. Account Registration
To purchase products, you may be required to create an account on our Site. You must ensure that the information provided is accurate and up-to-date.
3.2 You are responsible for maintaining the confidentiality of your account login details and for all activities under your account.
3.3 We reserve the right to suspend or terminate your account if you breach these Terms.
4. Orders and Payment
All orders are subject to acceptance and availability. We reserve the right to refuse service to anyone for any reason at any time.
4.2 Prices for our products are subject to change without notice. All prices are inclusive of VAT unless stated otherwise.
4.3 Payment must be made at the time of order via the payment methods provided on our Site. We accept major credit cards, debit cards, and other payment methods as listed.
5. Prescription Information
You must provide a valid prescription for prescription glasses. By submitting your prescription, you confirm that it is accurate and up-to-date.
5.2 We reserve the right to verify your prescription with your optometrist. Failure to provide accurate prescription information may result in order delays or cancellation.
6. Delivery
We aim to dispatch orders within the estimated time frames provided on our Site. However, delivery times are not guaranteed and may be affected by external factors.
6.2 We are not liable for any delays in delivery caused by third-party carriers or other external factors beyond our control.
6.3 Risk of loss and title for products pass to you upon delivery.
7. Returns and Refunds
We offer a 30-day return policy for non-prescription items and a 14-day return policy for prescription items from the date of delivery, provided the items are unused and in their original condition.
7.2 To initiate a return, please contact our customer service team for a return authorization. Unauthorized returns may not be accepted.
7.3 Refunds will be processed to the original payment method within 14 days of receiving the returned items.
8. Warranties
We warrant that our products will be free from defects in materials and workmanship for a period of 12 months from the date of delivery.
8.2 This warranty does not cover damage caused by misuse, accidents, unauthorized alterations, or normal wear and tear.
9. Limitation of Liability
Our liability for any losses or damages arising from your use of our Site or purchase of products is limited to the total amount paid by you for the relevant products.
9.2 We are not liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, or data, arising from your use of our Site or purchase of products.
10. Intellectual Property
All content on our Site, including text, images, graphics, and logos, is the intellectual property of [Your Company Name] or our licensors and is protected by copyright laws.
10.2 You may not reproduce, distribute, or create derivative works from any content on our Site without our prior written consent.
11. Privacy
All content on our Site, including text, images, graphics, and logos, is the intellectual property of [Your Company Name] or our licensors and is protected by copyright laws.
10.2 You may not reproduce, distribute, or create derivative works from any content on our Site without our prior written consent.
12. Governing Law
All content on our Site, including text, images, graphics, and logos, is the intellectual property of [Your Company Name] or our licensors and is protected by copyright laws.
10.2 You may not reproduce, distribute, or create derivative works from any content on our Site without our prior written consent.
13. Contact Us
If you have any questions about these Terms, please contact us at: